After severe weather left many with property damage, and even more without power, a patient missing an appointment might have been easily overlooked.
But for Senior Airman Taylor Scherff, 55th Medical Group Pediatric Clinic medical technician, something didn’t sit right. She knew she couldn’t wait for the normal call-back to happen, so she took it upon herself to reach the family.
“We had a four-day-old scheduled at our 11 o’clock and they no-showed for that appointment,” said Scherff, a native of Sioux Falls, South Dakota. “(The) mom gave birth in the midst of when tornados hit the area, and all the clinic phone lines were down. I had a weird feeling that I needed to call them myself, so I got the clinic cell phone and got ahold of (the) mom. They were unaware that they had an appointment.”